I finally decided to try out FiOS and switched from Optimum 2 days ago. I have been running some speed tests to see if everything is working as it should and came back with poor results.
I am paying for 50/25 and am typically getting between 20-40 Mbps download (with 1 exception which I will get to later). I have run speed tests on speedtest.net and other sites, always choosing nearby servers. My results have been very erratic. On Optimum I consistently got high 50's d/l all the time on all servers. On FiOS, I often get as low as 6-8 Mbps download. A lot of times my d/l speed is MUCH less than my upload speed (for example: 8 down and 26 up).
However, if I choose to test to the optimum online server, I consistently get high 50's download and high 20's upload, which is what I expect. Not sure what's going on here - it's almost as though Optimum is begging me to come back - which I will do unless this gets solved.
Just spent an hour with tech support. Did all the usual resetting/rebooting stuff, ran the optimizer, checked RWIN (although I'm on Win 7 which makes this moot), etc. Now they want to send a tech out at the end of the week b/c they think it could be something with the house wiring. I'm not sure I agree, since I AM getting full speed when I test to the optimum.com server.
Oh - and ping is a lot higher. Seeing 30-60ms vs 10ms on Optimum.
Any ieas on what the problems could be? Came in with high hopes and getting disappointed quickly. 28 days before I have to decide to keep or toss...