I am at my wits' end trying to reach the engineering department. We were notified about 3 years ago via flyer that FIOS was available in my small townhouse community. I believe there is a easement that each homeowner has to grant if they want to have FIOS installed at their address. At the time, we were under contract for other internet service so we did not pursue it. At least 2 of our townhouse neighbors have FIOS. However, for over 2 years, we have tried to order FIOS for our home but our address does not show up as available. Despite various online, phone, and in-person Verizon agents trying to contact engineering, we have not been successful in getting verizon to correct this issue or tell us what we need to submit (easement, etc.) for Verizon to "turn on" availability of FIOS to our home. I don't want to switch to Comcast but if I can't get away from DSL to broadband speeds, I have no choice as I can't telework on a DSL connection that is not very fast and constantly drops. Any suggestions for getting ahold of engineering or speaking to someone at Verizon who can help me? Thanks.
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