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Level 3.com .net Gateway issues!! HELP

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We work with online entertainment partime in our home and we are having a issue connection to a one of the servers we connect to .

 

Server IP  199.91.189.38

 

Please see trace below.

 

tracert 199.91.189.38

 

Tracing route to 199.91.189.38 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     1 ms     1 ms     1 ms  L100.BSTNMA-VFTTP-123.verizon-gni.net [98.110.22
5.1]
  3     4 ms     4 ms     3 ms  G0-7-2-5.BSTNMA-LCR-22.verizon-gni.net [130.81.1
39.8]
  4     2 ms     1 ms     2 ms  xe-3-1-2-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
63.172]
  5    12 ms    12 ms    12 ms  0.xe-11-0-0.BR1.NYC1.ALTER.NET [152.63.19.217]
  6    38 ms    36 ms    35 ms  ae11.edge2.NewYork.Level3.net [4.68.62.41]
  7    42 ms    42 ms    44 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
  8    45 ms    47 ms    45 ms  ae-47-47.ebr2.NewYork1.Level3.net [4.69.201.33]

  9   300 ms   240 ms   226 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 10    21 ms    20 ms    20 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 11    42 ms    42 ms    41 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
 12    31 ms    32 ms    32 ms  192.34.76.10
 13    36 ms    37 ms    38 ms  199.91.189.242
 14    35 ms    34 ms    33 ms  199.91.189.38

Trace complete.

 

 

>tracert 199.91.189.38

Tracing route to 199.91.189.38 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     2 ms     2 ms     1 ms  L100.BSTNMA-VFTTP-123.verizon-gni.net [98.110.22
5.1]
  3     3 ms     3 ms     5 ms  G0-7-2-5.BSTNMA-LCR-22.verizon-gni.net [130.81.1
39.8]
  4    23 ms     2 ms     2 ms  xe-3-1-2-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
63.172]
  5    12 ms    11 ms    11 ms  0.xe-11-0-0.BR1.NYC1.ALTER.NET [152.63.19.217]
  6     *        *        *     Request timed out.
  7    42 ms    42 ms    43 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
  8    44 ms    46 ms    44 ms  ae-47-47.ebr2.NewYork1.Level3.net [4.69.201.33]

 9    43 ms    43 ms    43 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 10    20 ms    20 ms     *     ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 11    40 ms    42 ms    45 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
 12    31 ms    31 ms    31 ms  192.34.76.10
 13    36 ms    38 ms    36 ms  199.91.189.242
 14    33 ms    33 ms    34 ms  199.91.189.38

Trace complete.

 

>tracert 199.91.189.38

Tracing route to 199.91.189.38 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     1 ms     1 ms     1 ms  L100.BSTNMA-VFTTP-123.verizon-gni.net [98.110.22
5.1]
  3     4 ms     3 ms     3 ms  G0-7-2-5.BSTNMA-LCR-22.verizon-gni.net [130.81.1
39.8]
  4     2 ms     1 ms     2 ms  xe-3-1-2-0.BOS-BB-RTR2.verizon-gni.net [130.81.1
63.172]
  5    11 ms    10 ms    10 ms  0.xe-11-0-0.BR1.NYC1.ALTER.NET [152.63.19.217]
  6    33 ms    33 ms    35 ms  ae11.edge2.NewYork.Level3.net [4.68.62.41]
  7    43 ms    44 ms    43 ms  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
  8    44 ms    44 ms    43 ms  ae-47-47.ebr2.NewYork1.Level3.net [4.69.201.33]

  9   104 ms   206 ms   202 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 10    18 ms     *       19 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 11    42 ms    42 ms    43 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
 12    34 ms    34 ms    32 ms  192.34.76.10
 13    37 ms    36 ms    36 ms  199.91.189.242
 14    34 ms    35 ms    35 ms  199.91.189.38

Trace complete.

 

 


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