Some time ago I noticed that when I open up IE11 there is a very long delay waiting for the home page to open followed by an error page stating there is no connection and offers a Windows Network Diagnostic tool to "fix" the problem. After the tool runs for a short while, it returns with "The DNS Server isn't responding -- Detected". After I close the tool window, everything works fine from then on.
So, what's up with that? Is it a Verizon problem, a [Verizon provided] router problem or a problem on my side? I'm using the router Verizon provided when I opened the FIOS account about 3 years ago. I understand there is a new router out there and a local Verizon store told me that's what I needed ($100) to fix a problem that I don't believe is mine to fix.
BTW, when I told the rep at the local Verizon [operated] store about my Internet woes, he said "sounds like a router issue, because you're having Internet issues, I'll hook you up with free HBO for a year." I asked what about replacing my router and was told about the $100 box.