Ok, I've posted about this before. I have issues with my internet. I've done the speed test..
Lap top; download: 8.37 Mbps Second test: 6.49 (download)
upload: 24.16 Mbps 22.86 (upload)
Hooked right into the router: Download: 84.10 Mbps
upload: 40.13 Mbps
I have trouble watching ondemand...it pixilates all the time. Some channels do it too. The HIstory Channel is impossible to watch.
I've called multiple times. Finally I got sick of the run around and called my brother who works for Verizon. He came over and checked the speed and told me to call again and talk to a supervisor.
I called this morning...still no help. The person I talked to continued to ask me about my laptop...do I have windows 8 it's the 'board' on my laptop. Completely ignoring the ondemand issue--which uses the internet and the huge discrepancy between the speeds.
I'm so freakin' sick of paying full price for half service. I can't watch ondemand half the time.
I call for help and I know I'm being read to from a script.
So thanks for a whole lot of nothing. I'm going to look elsewhere for service.
You guys are HORRIBLE. Once and only once did I ever get anyone helpful when I had a problem. Every other time it's rude, condescending and no help whatsoever.
Anyone that asks me how I like Verizon will be sure to hear how friggin' awful you guys are.
You wouldn't know good customer service if it walked up and smacked you in the face.