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Seriously Verizon..I'm so done...

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Ok, I've posted about this before.  I have issues with my internet.  I've done the speed test..

 

Lap top;  download:  8.37 Mbps      Second test:  6.49 (download)

                  upload:  24.16 Mbps                                 22.86 (upload)

 

 

Hooked right into the router:   Download:  84.10 Mbps

                                                      upload:  40.13  Mbps

 

 

I have trouble watching ondemand...it pixilates all the time.  Some channels do it too.  The HIstory Channel is impossible to watch.

 

I've called multiple times.  Finally I got sick of the run around and called my brother who works for Verizon.  He came over and checked the speed and told me to call again and talk to a supervisor.

 

I called this morning...still no help.  The person I talked to continued to ask me about my laptop...do I have windows 8 it's the 'board' on my laptop.  Completely ignoring the ondemand issue--which uses the internet and the huge discrepancy between the speeds.

 

I'm so freakin' sick of paying full price for half service.  I can't watch ondemand half the time. 

 

I call for help and I know I'm being read to from a script. 

 

So thanks for a whole lot of nothing.  I'm going to look elsewhere for service. 

 

You guys are HORRIBLE.    Once and only once did I ever get anyone helpful when I had a problem.  Every other time it's rude, condescending and no help whatsoever. 

 

Anyone that asks me how I like Verizon will be sure to hear how friggin' awful you guys are. 

 

You wouldn't know good customer service if it walked up and smacked you in the face.


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