I added FIOS Internet at home last week and have been watching some standard latency tests I use with my existing Cable connection. in general it was fine (with some burps over the weekend that I attributed to maintenance), but around noon today, and over the course of a few hours, the latency to a nearby location (Newark, NJ) skyrocketed.
It appears to be occurring at the boundary between Verizon (or rather than old UUnet network they purchased) and Level 3:
# ADDRESS RT1 RT2 RT3 STATUS
1 l100.nycmny-vfttp-59.verizon-gni.net 2ms 2ms 2ms
2 g2-2-2-3.nycmny-lcr-22.verizon-gni.net 3ms 3ms 4ms
3 ae4-0.ny5030-bb-rtr2.verizon-gni.net 33ms 23ms 3ms
4 0.xe-11-1-0.br1.nyc1.alter.net 4ms 5ms 5ms
5 ae11.edge2.newyork.level3.net 102ms 0ms 0ms
6 vlan52.ebr2.newyork2.level3.net 90ms 96ms 96ms <MPLS:L=1381,E=0>
7 ae-48-48.ebr2.newyork1.level3.net 91ms 88ms 90ms <MPLS:L=1739,E=0>
8 ae-72-72.csw2.newyork1.level3.net 85ms 83ms 84ms <MPLS:L=1028,E=0>
9 ae-2-70.edge8.newyork1.level3.net 89ms 90ms 88ms
10 netaccess.edge8.newyork1.level3.net 76ms 74ms 74ms
(...)
Under normal circumstances the entire path is about 6-7ms, so clearly there's some major congestion at that boundary or there's an actual issue going on.
I tried reporting it through support but level 1, while friendly, wasn't much use and when they tried to transfer me to premium support (after negotiating that days after being installed, I didn't deserve the major fee), the system just hung up on me.
Anyway, I've found some other latency reports here in the forums, and was wondering if I should just expect this sort of pattern, either during weekdays, or sporadically?
Has anyone found any way to communicate with someone high enough up in Verizon to have them look at their peering during an actual event like this?
Thanks.
-- David