I recently moved in to a duplex...with each unit having our own designated address, as opposed to a unit #. The unit below me shows that "FIOS IS AVAILABLE" but my address says it's not?!?! Our neighbors have FIOS...and a Verizon tech looked at the telephone pole behind my unit and said "it's there, there's 6 spots available to utilize...but I can't install it because you have to go through Sales to purchase it, and they can't sell it to you because YOUR ADDRESS ISN'T IN THE SYSTEM AS BEING AVAILABLE FOR FIOS"....(catch 22, huh?)
So...how do I add my address???? Seems easy enough considering a VERIZON tech physically inspected the pole, confirmed there is INDEED FIOS...wrong.
The Verizon Tech has continued to make attempts at helping me...by contacting engineering, etc. He's been an awesome Tech by keeping in contact with me about his progress...but he's even hitting walls.
I've made several calls to Verizon Customer Service, but they all are unsure how to help (not their fault, but they clearly have no way of contacting the CORRECT PERSON who adds addresses to the system).
I have the SLOWEST speed of dsl available...that's all that VERIZON could offer me based on my address. This means, my SMART TV keeps losing connection...my laptop keeps losing connection...my Pandora through DirecTV keeps losing connection.
Feeling EXTREMELY frustrated and feeling helpless!!!!
I NEED HELP!!!