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Unusable internet afternoons and weekends. No upload connection. Completly frustrated

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I'm completely frustrated and angry.  FIOS was awesome for the first 6 months until I purchased a house and moved.  Now I horrific internet service.  I have no idea what I am paying for. I've spent countless hours on the phone repeating the same steps over and over again.  Replacing routers, having technicians come out and tell me they don't see any problems.

 

It seems that I am receiving 0 upload speed.  I can not send any email attachments, I can not upload pictures to facebook.  Verizons Speed test times out when it gets to the upload part.  It is a complete nightmare using Fios.  During the weekdays I can usually get some upload connectivity although much slower than the 5mb I am paying for.

 

This is using a wired connection.  Both my PC and my laptop.   I really want Verizon to either fix it or let me out of my contract.  I'm tired of being told it must be my PC.   By the way, I'm a Network Administrator so I know a little bit about IT troubleshooting.


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