Internet has been terribly slow since we got FIOS Internet (75/50mbps) installed here half a year ago.
YouTube clips, Skype and even our NetFlix streams are all choppy, and inconsistent. Doing searches on Google, Yahoo, or Edmunds would take 3 to 10 seconds...which we all know in 2014 is completely unacceptable.
I have done my homework validating all the potential failure points. I am in the software industry since 1999 and have an expert knowledge in network, databases and systems integration in general. Everything that can be checked, have been done. I've followed all your suggestions on the website, but in vain.
I'm connecting to the FIOS router from several different devices (PC Laptop, MacBooks, iPhone and iPad) wirelessly about 3 to 30 feet away. No microwaves, no fridges, no baby monitors, no thick walls or doors obstructing. Apple TV and WD External HD are unplugged.... yet the internet is SLOW. Ran the Speed test over the past weeks and months, and I always 'score' pretty good....50/35 or 65/40mbps etc. The numbers are impressive but do not reveal the real performance!Back in our old home in Brooklyn, my scores were the same (using Verizon FIOS - same service/speed)...but the speed lived up to the Speed Test results. Had no problem over there.
Can anyone help me? What am I missing? Any special tricks of the trade with this Verizon FIOS internet service?
If this is not getting resolved very shortly, I am ready to escalate this to the management level at Verizon.
Please advise. Thanks everyone for listening.