I've been having this issue since I've had Verizon Internet, including before they laid Fios to my area. The past week I've been trying to get the problem fixed. They sent me a new router and it's been 7 days and I'm still getting the problem.
My internet will go down. My rotuer stays on, but the WAN Coax light and Internet light cut off.
In the past 7 days, it has went down 11 times. I contacted support and they want to send a tech out to look at things. Except charge me $91.00 for the first 30 minutes he is here and more for every other 30 minutes. No way am I going to pay for a tech to come and get their service up and running.
This is the log from just today.
| May 14 14:10:04 2014 | System Log | WAN ETH | WAN Ethernet Link Up |
| May 14 14:10:04 2014 | System Log | WAN Coax | WAN Coax Link Up |
| May 14 14:09:09 2014 | System Log | WAN ETH | WAN Ethernet Link Down |
| May 14 14:09:09 2014 | System Log | WAN Coax | WAN Coax Link Down |
| May 14 14:08:34 2014 | System Log | WAN ETH | WAN Ethernet Link Up |
| May 14 14:08:34 2014 | System Log | WAN Coax | WAN Coax Link Up |
| May 14 14:06:49 2014 | System Log | WAN ETH | WAN Ethernet Link Down |
| May 14 14:06:48 2014 | System Log | WAN Coax | WAN Coax Link Down |
I've seen multiple reports on this issue, all saying once the ONT was replaced the problem went away. Verizon support refuses to send a tech out without charging me.