My Yahoo account which is linked for my Verizon email was hacked over a year ago. It is sending spam from my account regularly. To the point where I no longer can use any of my Verizon email accounts, my friends are being deluged with this stuff, and even my work address book has been hit. I have spent about 10 hours in phone calls with verizon and yahoo (yahoo just sends me back to verizon) and still have nothing resolved. If you click on the Compromised account button, it says it will send link to reset password and lists and email address that is not even mine. I get messges from yahoo about suspicious activty on my account every evening to the point where I have had to silence texts on my phone so I can sleep. When I call and speak to someone there do not have enough IT knowledge to even assist me.
I have tracked other user names somehow linked to my account and given those to them, I forwarded tons and tons of the spam their spam email address. And still nothing has been done. I even asked that they just DELETE the account and still nothing. So is my only solution to cancel Verizon completely?
I am frustrated that Verizon cannot help a good customer that has entire account, TV, internet, wireless with them. Any help, suggestions, contact info would be so MUCH appreciated!!!