I am a brand new customer to FiOS and totally regret it - I was with Directv for 6 years with minimal problems. A verizon rep contacted me and said to swtich for a " Better" service. I made it very clear that a condiditon of me switching is that i would have the same services ( specfically Pandora) that I had with Directv. I made sure the customer rep understood very clearly that i would not switch unless Pandora could be used ( due to my specfic setup in my home , Pandora is the way i entertain and listen to music ). I was assured that Pandora would be available to use. I again advised that it was a " deal breaker" if I could not use the Pandora service. Again i was assured I could use it - I switched. the Pandora app only worked for a day and then was gone !! - I called the tech support and was told " 2days" two days went by I called again and again was told " 2days" this went on for weeks untill Friday 6/13 when i called i was told by Sandeep that it would be working by Monday ( 6/16/14). It is not working - I called back and now was told " No ETA" conviently past the 30 days I had to cancel. I spoke to a customer service rep "evan " who actually laughed . I spoke to her supervisor Ted who again said " No ETA" - that was it , I requested to cancell service and was told by an extreamly rude and vulgar lady named " Ms Mason" that i would have to pay $230.00 to cancel!! What !! it was Verizon Fios that PROMISED a service and did not deliver it. the Fios Rep knew it was a condiditon that i switch, I was promised a service and they did not provide the promised service. this was a condition of me coming over to Fios yet they want to charge me a termination fee ?? If you PROMISE a service as a condiditon to switch and then dont provide that service that is a breach of contract plain and simple - How can i be responsible for a cancellation fee if I wasnt the one that didnt provide the service ? It was PROMISED as a condition to switch - I switched and service is not provided - why would I be responsible for a termination fee
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