Hi all, so I ordered verizon fios yesterday and drove to store to pick up my self installation package as my apartment already has an ONT.
I installed the equipment using coax and later learned that you can simply connect a cat5 cable to ont and connect that to your personal router. I had to call tech support but they did it and everything works great without any verizon equipment other than the ONT.
I called customer service to get information and authorization on returning the verizon actiontech router and the person I spoke to insisted that verizon service does not work without the actiontech router. No amount of reasoning with her could convince her that it's currently working just fine without it and that I shouldn't have to pay $5 a month for equipment that will sit in a box, unused and unplugged.
what is that about? can I simply lie to them and tell them that I bought my own equipment from amazon for them to let me return my actiontech router or will they ask me for a serial number/mac address/etc?
Thanks, any clarification would be much appreciated