At the end of a recent service call to Verizon support, the CSR tried to upsell me a faster internet service level that would require the purchase of a new router. When I balked at having to buy the router, he pointed out that it had faster wireless, and said that it would provide better service to the "X" number of wireless devices that we are using with our current router; only he didn't say "X", he said the actual number of devices we have.
This made me wonder, just how far into my network can Verizon employees see? I guess they can get the number of wireless devices connecting to the router from the router itself, because I can do that myself by logging in to the router's administrative pages, but can they see further than that? Can they access shared folders on my devices?