Hi, I live in Phily and I usually use Korea sites, and I am getting problem with streaming video on wireless devices, and have laggy to play online game on wired device.
Since last winter my internet got really slow, but on the speed test, it shows fine. I was using FiOS internet 15/5, I faced this issue that I upgrade to 50/25 mpbs, and it feels slow to use.
So, I asked Verizon once, and one of the agent said, my router seems broke that I upgrade to new router, and there is no improve.
I know it is slow to use Korea sites, but it was not like this since last winter. So I want to know what is happening to my internet service.
This problem shows all wired and wirelss devices. Wireless devices keep disconnecting while using it, and Wired computer seems disconnecting sometimes but I'm not sure about it. I did ping test on pingtest.net, I got result http://www.pingtest.net/result/102665693.png (it got D quality for this time, but most of time I get F with high Jitter)
and on the cmd>ping>some Korea sites and some far from this state, it shows 100% packet loosing.
On the tracert report it shows this
C:\Users\owner>tracert daum.net
Tracing router to daum.net [61.111.62.173]
Over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 6 ms 5 ms L100.PHLAPA-VFTTP-28.verizon-gni.net [96.245.162
.1]
3 12 ms 11 ms 11 ms G0-6-4-2.PHLAPA-LCR-22.verizon-gni.net [130.81.5
5.142]
4 42 ms 29 ms 9 ms 130.81.199.20
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 68 ms 69 ms 69 ms 0.xe-7-1-0.XL4.PAO1.ALTER.NET [140.222.226.145]
11 69 ms 70 ms 69 ms 0.xe-9-0-2.GW12.PAO1.ALTER.NET [152.63.52.210]
12 70 ms 70 ms 69 ms Internet-gw.customer.alter.net [157.130.200.46]
13 69 ms 69 ms 70 ms 203.255.234.133
14 210 ms 205 ms 204 ms anyg12br3-pos8-0.rt.bora.net [210.120.244.1]
15 210 ms 213 ms 212 ms 1.213.147.254
16 201 ms 208 ms 227 ms 1.213.104.245
17 206 ms 210 ms 206 ms 182.162.1.14
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracert for other sites shows similar like this(most of the sites except like google, youtube).
Tracert and ping results from wired desktop, and wireless also shows like this.
It seems to have problem to me, but I am not a computer expert. So I was wonder is there any problem with my results? and is there any solution to improve my internet speed?
Thank you.