REALLY hoping someone out there has some insight on what to do for this problem, since Verizon so far has offered no help.
So we recently moved to an apartment and installed new FIOS service. I rely heavily on my VOIP soft phone (Cisco IP Communicator) for my work, but since we installed FIOS at our apartment, my softphone only has one-way audio (i.e., callers can hear me, but I can't hear them). Problem only occurs on this network, other networks work fine. Funny thing is.... I had FIOS at my previous residence with no issues whatsoever.
So far, I've tried the following....
- Had Verizon replace the router with same current Actiontec model (they say no other routers are available)
- Factory reset on router
- Power cycled ONT
- Reinstalled all softphone software on my computer
- Tried a couple port forwarding settings on the router, but not quite sure how that would be configured or even if that would make a difference. I use my softphone over VPN.
So after troubleshooting and working with some IT folks at my work, it HAS to be either the router, ONT, firmware, or something else with Verizon's equipment coming to the building.
If ANYONE out there has experienced this issue and has some guidence on how to resolve it, I would be most grateful. As I mentioned, Verizon has been no help whatsoever. They sent me the same router, then sent a tech, and after I told the rep on the phone repeatedly that it is an issue with something blocking incoming VOIP packets, they sent someone out to check our phone jacks (???).
Thanks in advance!