I recently switched from Comcast (who I was with for many years) to FIOS/Verizon. Your customer support is the worst of all of the online vendors I have. It is HORRENDOUS.
First of all, your servers are either down ALL the time, or your hardware/software is faulty. I CANNOT log on to your intranet to view my bill or my account. EVER, This website SUCKS. A commercial enterprise of your size should be ASHAMED to offer such a site. It's a disgrace.
(Amazing! You don't even have spell check in this **bleep** response option I'm writing in!)
The fact that you don't provide a simple email address for a disgruntled customer to write to is ABUSIVE. Who has the time to troll through eight miles of digital horse**bleep** to get a message through? And who even knows if you'll see this, or respond to it?
Then I try the chat...only you don't offer this option on the weekends. How intuitive Verizon! Did it ever occur to you that the weekend is when most people HAVE the time for this crap? Guess not.
I NEVER had ANY of these problems with Comcast - not in ten years! I'm thinking carefully about going back to them - price be damned. Verizon is as bad as I always heard. And I'm supposed to switch to you from my cell carrier? Fat chance!
If you think this note was flaming, try not resolving my issues. I'll make it my MISSION to spread the news about Verizon/FIOS customer service.
{edited for privacy}