We have Fios internet, phone and TV. Our main box went down this afternoon and we were told the earliest a technician can come out is 3 days from now. We are in Northern Virginia. I personally don't believe this kind of response time is acceptable in this day and age. When we were on Cox their response time in similar situations is usually within 24 hours. Can anyone comment on whether 3 days is really what customer should expect to live wih no internet or phone connection? I certainly would have expected more from VZ.
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