Here's a summary - needless to say I'm annoyed
Chat ID for this session is {edited for privacy}. (16:22:57)
Live Chat Customer Satisfaction Survey
Thanks for chatting. Please provide us with your feedback so we may serve you better.
Required items indicated with *.
1. Was your reason for chatting with us resolved today?*
No
2. Overall, how would you rate your experience using Verizon Live Chat service?*
Poor
3. How likely is it that you would recommend Verizon Live Chat service to a friend or colleague (where zero is not at all likely and ten is extremely likely)?*
0
4. Please indicate your preferred method of communicating with Verizon.*
E-mail
5. Please provide any additional feedback on your Verizon Live Chat experience.
Cut off while formulating reply (@4:45pm - so not at end of the day!).
Problem not addressed.