I had terminated the Verizon FIOS Internet service in August 2014 and returned the equipment. I have the tracking details of the equipment having been returned.
In September 2014, I did receive a Bill from Verizon indicating that I have a refund amount. Since then, I have reached Verizon's Customer Service twice, once in September 2014 and once in early October 2014. In the most recent phone conversation, I was told that the refund would be made in the second week of November 2014 (I don't understand the reason for the delay).
I checked my credit card company as of this morning (November 15 2014) on the refund from Verizon, and found to be negative.
As of this morning (November 15 2014 @06:00 CT), all of your customer service numbers results in an automated message stating 'Requested page cannot be found. Goodbye'.
- Is the refund in the form of a check or a credit to my cc?
- I have already returned the equipment. Why is this UNREASONABLE delay?
- I have noticed that a number of other customers have posted similar complaints, where the moderator (from Verizon) suggests the log onto the account and navigate. Why can't you give a straighforward answer in response to the message itself?!?!?!