My wife and I have been Verizon for a few months and just recently had to pay taxes on our new house. We discovered that our account was doubled billed after we made a manual payment. We now have a credit on our account of $70.78. I called the service reps and the automated system had an option to request a refund of our credit. I spoke to a rep and they stated that the credit would be forwarded onto the next two billing cycles. I DON'T want it to be applied to the next two billing cycles I want the error refunded into the account it was withdrawn from. I reviewed the various forum posts and found this to not be a unique problem. Verizon has had many problems with refunds of credits for various reasons. Does anyone know what can be done to have that overpayment refunded into the account is was withdrawn from?
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