I am an IT support representivate for a company, and all of our users who are on Verizon FIOS who work from home, have issues with their VPN connection to us.
Everyone else who uses a different ISP do not have the issue.
They can establish a VPN connection still, but we have to exit and re-open client side software to try and reconnect out again, particularly the Citrix Receiver software that pulls their published applications from our Xenapp servers once their VPN is established.
Is there any restrictions or limits being placed on out end-users who are using FIOS when their VPN connection comes into play?
I've tried removing their IPv6 as well as setting their DNS to Google's public 8.8.8.8 but that doesn't appear to help.
Do our residential users need to call Verizon to have their routers updated or modified to allow for a more seamless VPN connectivity?
Thank you,
Bob