I just spent the last hour with FIOS support because I'm unable to watch an Ondemand movie on DirecTV. I was 20 minutes into the movie and received the notice that my internet connection was poor and that the only way to watch the movie was to record it and watch it later. I tried that but the movie wouldn't download. It stalled for approximately 20 minutes and then started to SLOWLY download.
In my conversation with FIOS I was told that having multiple devices connected was the problem (an iPad, 2 phones and this computer). I responded that I didn't have that problem with Comcast (because I didn't) and now that I was in a 2 year contract with FIOS (which Comcast also didn't have), what was I to do? No answer was provided. I also experience slow response when I try to watch a simple news video on USA today or some other site.
I've upgraded my router (after I was told that the original one that FIOS gave me wouldn't handle my subscription...why would they provide a router that wouldn't support the speed I paid for) but I'm still having problems.
Any suggestions how to get out of the FIOS contract?