I recently uprgraded to 50/50 with a new router and all that jazz. I had25/15 (I think). I have been having such connectivity problems recently that I even called and had them send me a new router. With the new router, same issues. I call into a technician and we test my speed. 17/17. I then asked why I am paying for 50/50 and getting 17/17. He went on to list excuses of wireless vs wired. I am 10 feet from my wireless router (in the same room). The technician then told me that "17/17 is good" after we tried a channel switch. I understand 17/17 is good, but 50/50 is what I am paying for. I understand there is loss in signal, but to lose 66% of my download speed (yes I calculated it) is redicilous. I have had fios for 4 years and with my recent upgrade they havent changed any of the hardware outside my house or in my garage. When asked about this the technician told me I didnt have a claim unless I hardwired my pc, checked the connectivity, then I could complain. So in a world of smart devices, tablets, and the such I'm not allowed to officially complain to verizon unless I can hard wire a device and prove that I am recieving 66% signal loss in 10 feet with "no detected signal intereference" from their testing site. It's terrible. I am actually tempted to go buy something I can plug in to prove that I am not recieving the product I am paying for.
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