For two months, I have contacted verizon to fix the upload speed. All they can do is tell me it's a problem with my computer, or my computer is not optimized, or it's my browser, or it's a problem with my router, or it's a problem with the ethernet cable, or it's a problem with the ONT. Everything has been replaced. Two technicians arrived to 'fix' the problem, who both said it's not a problem in my house, it's something between my house and the central office, or the central office itself. Likely PON card related.
Well, the first technician was ready to call the central office when the speed just decided to fix itself at the most inopportune time so calling would have been pointless. the second technician wanted nothing to do with contacting the central office to fix the PON card or do anything. He insisted that i will "Never get the advertised speeds" and kept questioning me as to why I needed fast upload speed, and what i was uploading. It does not matter what I'm using it for or why I need it. The issue is that I'm paying for 50/50 service, and the upload being received, is all over the place, all throughout the day and night. Sometimes it's 1 Mbps. Sometimes it's 63 Mbps. Sometimes it's 45 Mbps. Sometimes it's 23 Mbps. It's COMPLETELY random. You can do a speedtest at speedtest.verizon.net and receive 15Mbps upload, and then go and do another speed test right after it and get 55. It's totally inconsistent, and Verizon will not fix it.
What does it take to get through to someone who knows more than to tell me to reboot my router?
My contract is up, and even though Bright House's upload speeds are nothing like Verizon's, at least they give you the ADVERTISED speeds. Not less.
I am hardwired into the router. I am using the 'latest and greatest' Fios G1100 router. I am not using wireless. I do not have multiple devices trying to use the internet while I am testing speed. Yes, it happens on any device/computer in the house that I test on. Yes, it happens if I connect my computer directly to the ONT. But the 'live chat technicians' don't seem to understand that sending me a new router is not going to do anything because #1 i have their newest router that was just replaced last month. #2 the problem happens without ANY router #3 it happened with the last router we had. Yes, it happens on all browsers. Yes, my computer has run the fios speed optimizer, even though the MTU is incorrect (1492, which should be 1500 since we are on DHCP. verizon doesn't care apparently and insists 1492 is correct).
The last time the upload speed was normal was December 2014.
Here it is almost at its worst
Another:
Here's a picture of it working normally:
Here's a picture of it going all over the place: