I pay for the quantum 50 service. At certain times (especially at night) the speeds become horrendous. I can't watch video and get intermittent outages. Hardlined into the router I get speeds below 10 down. My community's facebook page has over 120 comments on this topic for fios and there's an open case number for the area due to faulty equipment at the CO. I should be credited when i'm not getting the service i pay for. The operator i talked to behind the 1800 number was incredible unhelpful.
In addition, I talked to an Xfinity rep with a very good offer wth comparable TV and 105 mbps down. The fact that i spend thousands every year with Verizon between Fios and Wireless and get such nonchalent reaction to poor performance when there is competition ready to make a compelling offer says a lot. Verizon thinks it's too big to fail and treats good customers poorly. I'm ready to switch all of my services based on this experience. The only thing the verizon operator could do to match Xfinity is remove services, and she acted like she was helping me. It was ludicrous.
How do i talk to someone who can acknowledge the issue and do something about it? The operators behind the 1800 number are pointless.