The past couple days I have been getting intermittent packet loss and general internet connectivity drop outs. I was recently upgraded to "Quantum Internet" but I don't know if it's related to this issue.
I ran a continuous ping to google.com and there were a number of points where there was packet loss. Some excerpts:
64 bytes from 173.194.123.41: icmp_seq=353 ttl=58 time=21.419 ms
Request timeout for icmp_seq 354
64 bytes from 173.194.123.41: icmp_seq=355 ttl=58 time=19.754 ms
64 bytes from 173.194.123.41: icmp_seq=360 ttl=58 time=58.501 ms
Request timeout for icmp_seq 361
64 bytes from 173.194.123.41: icmp_seq=362 ttl=58 time=19.841 ms
64 bytes from 173.194.123.41: icmp_seq=1292 ttl=58 time=18.519 ms
Request timeout for icmp_seq 1293
Request timeout for icmp_seq 1294
Request timeout for icmp_seq 1295
Request timeout for icmp_seq 1296
Request timeout for icmp_seq 1297
Request timeout for icmp_seq 1298
Request timeout for icmp_seq 1299
Request timeout for icmp_seq 1300
Request timeout for icmp_seq 1301
Request timeout for icmp_seq 1302
Request timeout for icmp_seq 1303
Request timeout for icmp_seq 1304
64 bytes from 173.194.123.41: icmp_seq=1305 ttl=58 time=24.230 ms
--- google.com ping statistics ---
1365 packets transmitted, 1345 packets received, 1.5% packet loss
round-trip min/avg/max/stddev = 17.305/30.491/522.911/30.821 ms
I ran a traceroute during this period and here's some corresponding entries on the traceroute:
traceroute to google.com (216.58.219.206), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.421 ms 4.103 ms 1.999 ms
2 lo0-100.washdc-vfttp-326.verizon-gni.net (108.31.159.1) 9.296 ms 11.055 ms 12.442 ms
3 t1-1-0-11.washdc-lcr-21.verizon-gni.net (130.81.171.36) 20.513 ms 16.555 ms 42.412 ms
4 so-7-1-0-0.res-bb-rtr1.verizon-gni.net (130.81.199.30) 18.175 ms
ae7-0.res-bb-rtr1.verizon-gni.net (130.81.174.208) 14.642 ms *
5 * 0.ae4.xl4.nyc1.alter.net (140.222.226.37) 22.359 ms *
6 * * *
7 0.ae1.xl4.nyc1.alter.net (140.222.226.33) 24.498 ms
google-gw.customer.alter.net (204.148.18.34) 19.393 ms
0.ae3.xl3.nyc1.alter.net (140.222.226.31) 19.844 ms
8 216.239.50.141 (216.239.50.141) 17.179 ms
0.xe-9-3-0.gw13.nyc1.alter.net (152.63.5.5) 22.734 ms
0.xe-11-1-0.gw13.nyc1.alter.net (152.63.29.230) 26.659 ms
9 google-gw.customer.alter.net (204.148.18.34) 19.877 ms 19.983 ms 21.495 ms
10 216.239.50.141 (216.239.50.141) 57.238 ms 82.229 ms 35.090 ms
11 lga25s40-in-f14.1e100.net (216.58.219.206) 17.278 ms
209.85.253.111 (209.85.253.111) 20.672 ms 23.448 ms
traceroute to google.com (216.58.219.206), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.801 ms 1.520 ms 1.431 ms
2 lo0-100.washdc-vfttp-326.verizon-gni.net (108.31.159.1) 11.112 ms 12.092 ms 17.274 ms
3 t1-1-0-11.washdc-lcr-22.verizon-gni.net (130.81.171.38) 14.502 ms 16.650 ms 13.164 ms
4 ae24-0.res-bb-rtr2.verizon-gni.net (130.81.174.228) 38.291 ms * *
5 * * *
6 0.xe-11-1-0.gw13.nyc1.alter.net (152.63.29.230) 60.288 ms *
0.xe-10-0-0.gw13.nyc1.alter.net (152.63.18.110) 20.650 ms
7 google-gw.customer.alter.net (204.148.18.34) 55.788 ms
0.ae3.xl3.nyc1.alter.net (140.222.226.31) 25.387 ms
google-gw.customer.alter.net (204.148.18.34) 16.924 ms
8 0.xe-8-0-0.gw13.nyc1.alter.net (152.63.19.49) 30.584 ms
0.xe-11-3-3.gw13.nyc1.alter.net (152.63.19.122) 18.949 ms
216.239.50.141 (216.239.50.141) 20.170 ms
9 google-gw.customer.alter.net (204.148.18.34) 19.238 ms 21.759 ms 19.166 ms
10 216.239.50.141 (216.239.50.141) 20.698 ms
lga25s40-in-f14.1e100.net (216.58.219.206) 51.281 ms
216.239.50.141 (216.239.50.141) 68.083 ms
traceroute to google.com (216.58.219.206), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 3.473 ms 28.008 ms 1.421 ms
2 lo0-100.washdc-vfttp-326.verizon-gni.net (108.31.159.1) 10.804 ms 10.677 ms 10.038 ms
3 t1-1-0-11.washdc-lcr-22.verizon-gni.net (130.81.171.38) 17.164 ms 12.010 ms
t1-1-0-11.washdc-lcr-21.verizon-gni.net (130.81.171.36) 21.999 ms
4 ae24-0.res-bb-rtr2.verizon-gni.net (130.81.174.228) 12.654 ms
ae6-0.res-bb-rtr2.verizon-gni.net (130.81.199.146) 48.889 ms *
5 * * *
6 * * 0.xe-10-0-2.gw13.nyc1.alter.net (152.63.29.210) 18.539 ms
7 0.ae1.xl4.nyc1.alter.net (140.222.226.33) 19.517 ms
0.ae3.xl3.nyc1.alter.net (140.222.226.31) 19.361 ms
0.ae1.xl4.nyc1.alter.net (140.222.226.33) 22.858 ms
8 216.239.50.141 (216.239.50.141) 20.403 ms
0.xe-8-1-0.gw13.nyc1.alter.net (152.63.4.133) 19.095 ms
216.239.50.141 (216.239.50.141) 22.336 ms
9 google-gw.customer.alter.net (204.148.18.34) 18.234 ms 17.281 ms 20.926 ms
10 216.239.50.141 (216.239.50.141) 18.777 ms 18.917 ms 19.765 ms
11 209.85.253.111 (209.85.253.111) 20.450 ms 29.483 ms 20.374 ms
12 lga25s40-in-f14.1e100.net (216.58.219.206) 19.377 ms 19.434 ms 20.128 ms
Who do I contact about this?