No help from customer support they give me the run around
This is my pathping
Tracing route to 12.129.209.68 over a maximum of 30 hops
0 Rick-PC.home [192.168.1.2]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.NRFLVA-VFTTP-22.verizon-gni.net [96.249.253.1]
3 G101-0-0-11.NRFLVA-LCR-22.verizon-gni.net [100.41.129.242]
4 * * *
Computing statistics for 75 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Rick-PC.home [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 6ms 0/ 100 = 0% 0/ 100 = 0% L100.NRFLVA-VFTTP-22.verizon-gni.net [96.249.253.1]
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% G101-0-0-11.NRFLVA-LCR-22.verizon-gni.net [100.41.129.242]
This is my traceroute
Tracing route to 12.129.209.68 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 5 ms 5 ms L100.NRFLVA-VFTTP-22.verizon-gni.net [96.249.253.1]
3 9 ms 7 ms 12 ms G101-0-0-11.NRFLVA-LCR-22.verizon-gni.net [100.41.129.242]
4 * * * Request timed out.
5 15 ms 16 ms 16 ms 0.ae2.BR1.IAD8.ALTER.NET [140.222.229.165]
6 19 ms 19 ms 19 ms 192.205.36.137
7 21 ms 19 ms 21 ms cr81.wshdc.ip.att.net [12.122.134.150]
8 20 ms 19 ms 19 ms cr1.wswdc.ip.att.net [12.122.135.86]
9 19 ms 19 ms 17 ms 12.123.250.37
Customer support is not addressing the problem and refuses to acknowlege there is a problem