As a new customer to FIOS and their fiber network, I am disappointed that House of Cards, streaming from NetFlix is totally unwatchable on our FIOS connection! It buffers every ten minutes and sometimes hangs at 99% indefinitely. This service is too expensive not to work, very, very well.
I did NOT have this trouble watching Netflix on my previous cable service
Apparently, the providers resist hard data on this, but nevertheless this problem with Verizon is quantified by others, in articles even in the Washington Post, describing that Verizon's ability to stream Netflix at an acceptable speed is rated pretty low.
I wish this had been more widely understood before we signed up!
Is anyone else having this problem in the New York Metro/Northern NJ area? To whom can customers send their complaints?