Verizon has been contacting me for days assuring me that a tech would be out today; equipment arrived days ago for install. Today, to veryify if someone was home, Verizon called on a number other than the one specified as the contact number in the order, and when they got no answer, they dropped the order. When I called support, they told me that my order was never completed, despite the numerous text messages assuring me when the tech would appear, the online information showing when I should expect a tech, and the shipped equipment. First, who can I complain to to get a tech out here like Verizon promised, and second, is this the level of competency I should expect from this provider?
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