Ok, I'm going to give Verizon the benefit of the doubt that this is just a fluke, and that they didn't mean to try to force me to sign up for a $15/month service for an ISP specific issue. Here's what's happened so far.
1. 3 hours on tech support with Google Apps for business to find out what is wrong with Google Drive, unable to connect and intermittent service. Their technicians traced it back to the ISP since this has been going on a lot lately with ONLY Verizon Fios service. Here is their email:
{removed to comply with forum guidelines}
2. Called Verizon and the technician said there was nothing they could do other than a traceroute, but didn't know how to execute that action.
3. Called Google Support and 3-way called Verizon support to have everyone on the line. The first technician said he couldn't help and sent us to a sales line. The Verizon tech said that he had to add $15/month for tech service to remote into my laptop to troubleshoot. I refused and ended the conversation.
During the call I was able to get the command from google to run: tracert talk.google.com. Here are the results:
1 <1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [-removed-for-privacy-]
2 12 ms 7 ms 8 ms L100.TAMPFL-VFTTP-96.verizon-gni.net [72.64.157.1]
3 17 ms 13 ms 16 ms G101-0-0-10.TAMPFL-LCR-21.verizon-gni.net [100.41.219.90]
4 * * * Request timed out.
5 18 ms 21 ms 19 ms 0.ae9.GW1.MIA19.ALTER.NET [140.222.231.81]
6 20 ms 26 ms 20 ms google-gw.customer.alter.net [63.65.188.38]
7 24 ms 25 ms 25 ms 209.85.253.116
8 32 ms 40 ms 37 ms 209.85.252.96
9 35 ms 33 ms 32 ms 64.233.175.12
10 * * * Request timed out.
11 33 ms 32 ms 33 ms 74.125.21.125