I have been continuously having issues with getting an answers from the customer service department about my account over the last two days. I spoke with a representative yesterday about reducing my monthly bill, upon doing so she quoted me a rate on the phone on which I was satisfied with, but I asked that she send an email with the quote before agreeing to the terms. The that she sent via email was different than what she spoke to me about on the phone, I emailed her back with no response.
I called again today to speak with a representative about rectifying the issue only to speak with a representative who I was unable to understand, due to his broken English. I politely asked him if I could speak with someone else because I couldn't understand him. He told me to hold and than hung up on me. I called back immediately after being hung up on, to speak with April {edited for privacy} I tried to discuss the issue I was having with my account, but she told me that she was unable to discuss my account with me because I was already dealing with another representative, and that I would need to wait until that rep. called me. Being perturbed by this I asked to speak with her supervisor, she told me "that no supervisor is available to speak with me" I asked if there was any management personnel available to speak with and she said "no".
I can not believe that I have to jump through this many hoops to simply get my account changed. I have now spent over 3 hours with incompetent customer service personnel and I still have no answer to my question. Being a business executive myself, I would be irate if these personnel were representing my business, and I am strongly considering dropping my service with Verizon.