Our download/upload speeds were 25/15 with poor range and lots of dropped signals so after speaking with tech upgraded to 75/75 and Verizon sent the useless new router to me at no cost. Told me it would give range up to 350 ft and take me to 75/75. Spent LOTS of time with that tech.
Router arrived, installed it and my service was even worse! Very low signal and had to practically sit of the router to get a signal. Contacted tech thru chat. This guy told me they guarantee good signal up to 10' away from the router! Come on!!! After more than an hour of wasting time with him, told me he was "fixing it" by changing router to a different channel he told me to reboot my devices thus ending the chat session. No difference. Had to put the old router back and this quantum gateway waste of my time and sanity is back in the box and ready to ship back to Verizon. My God, I just want a decent connection and speed. What's it gonna take to get some real help? I feel very frustrated.
Router arrived, installed it and my service was even worse! Very low signal and had to practically sit of the router to get a signal. Contacted tech thru chat. This guy told me they guarantee good signal up to 10' away from the router! Come on!!! After more than an hour of wasting time with him, told me he was "fixing it" by changing router to a different channel he told me to reboot my devices thus ending the chat session. No difference. Had to put the old router back and this quantum gateway waste of my time and sanity is back in the box and ready to ship back to Verizon. My God, I just want a decent connection and speed. What's it gonna take to get some real help? I feel very frustrated.