Hi,
So last night all of my FIOS services went down at about 9PM.
No TV, Internet, or phone.
The black box that the fiber goes into sporadically blinks it's "Fail" light. (I'll call it the modem)
The first person I talked to tried to reset the modem a few times, and after that failed, told me that they would have to send someone out. The earliest time they could give me is "some time on Friday".
Depending on when, it could be 3-4 days. They said they would put me a on an "expedited" list in case something opens up.
The second person I spoke to said that he would leave a note for the dispatch center and I should expect a call in the morning. I got no call.
The third person advised me to keep calling back to check for openings as they are swamped.
Something in the back of my mind suspects I'm experiencing some tactics to keep me occupied...
I think this is pretty crazy. I mean, if I had a full family and all of these services were out for 4 days, it would be insane!
I have a really hard time believing that FIOS could run so thin on manpower without any ability to respond quickly to an outage....
The good news is that they should automatically credit me for the days I am out of service.
Honestly though, if a friend asks me about fios, I would have to warn them that that they could be out of service for 4 days due to a random technical hiccup. This can't be what FIOS wants.