I have opted for Verizon residential plan in March 2013. During the process, Verizon customer support person helped me to get the service. There was $250 reward promo going on at that time for getting the service for 2 years contract. During each step of process online the customer support person assured me that i will get the rewards. And now after 4 months when i did not get the rewards i contacted the rewards department and according to them, i am not eligible for the rewards. Not sure why. I have the entire chat history of discussion with verzion customer person who mentioned this to me many times. here is a quick snapshot of this,
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Not sure, where to contact to complaint and ensure that i get the rewards...Any help is appriciated
Thanks
Shakil