I recently just migrated from Time Warner's 300/20 cable connection to Verizon FIOS 150/150 internet (it JUST became available on my block a few weeks ago in Queens, NYC)
Setup info: I maintain my own internal wiring in the home and routing equipment (pfsense). The equipment is capable of handling gigabit speeds. (Tested by connecting both ends to machines and running performance tests between them with iperf and other network test tools). Prior to switching, I was able to get my full 300 megabit down and 20 meg upstream through this equipment. Systems/networks are my profession, so I am aware of the basic testing that should be done to rule out my end of things.
When the Verizon tech arrived, everything was prewired so all he had to do was install the ONT, and plug in the ethernet to the ONT. Did that, and on install day I was only getting 120/120 speeds. The tech said give it a few days and I should get my 150/150. It's been a few weeks and I am still only receiving 120/120. This appears to be a hard cap too, as any time traffic hits 120 that is where it stops. It is consistent on both upload/downloads for speedtests.
I've tested by switching back to my TWC connection (which I am keeping until I am sure of the quality of the fios connection) and I get the 300 meg I expect on that link.
It definitely appears there is some kind of "120/120" limit set on my connection. The tech on site said everything looked good on my ONT's end.
Is this a common issue? I'm assuming I'll need to work with Verizon technicians on this, but it's going to be a nightmare going through tech support as I basically will get the nonsense about using a non verizon router etc.
Thoughts?