SO I have been getting packet loss during gaming. Mostly BF4. Also I just upgraded to 75/75 plan. Spent an hour in chat trying to resolve the speed issue. No fix.
However the server we own for BF4 sent us a link to run a tracert/ping. As you can see there is one hiccup.
My question is. Regular support more than likely will not be able to resolve this. So it will probably get escalated. Is their a direct contact to elevated support?
Also, is their a way to go around the one host being unresponsive? If not how does this get fixed?
Any other insight from people who may have knowledge on this would be great. Im more of an enthusiast when it comes to PC stuff and networking. No expert by any means. Thanks
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 1284 | 1284 | 0 | 0 | 2 | 0 |
| L100.ALBYNY-VFTTP-06.verizon-gni.net - 0 | 1284 | 1284 | 5 | 11 | 713 | 6 |
| G0-0-5-7.ALBYNY-LCR-21.verizon-gni.net - 0 | 1284 | 1284 | 5 | 10 | 26 | 11 |
| 130.81.162.132 - 0 | 1284 | 1284 | 12 | 15 | 312 | 15 |
| No response from host - 100 | 258 | 0 | 0 | 0 | 0 | 0 |---------------THE PROBLEM 100% loss!!!!
| 0.ae7.GW10.EWR6.ALTER.NET - 0 | 1284 | 1284 | 13 | 15 | 56 | 14 |
| teliasonera-gw.customer.alter.net - 1 | 1270 | 1266 | 13 | 15 | 56 | 15 |
| nyk-bb1-link.telia.net - 1 | 1280 | 1279 | 15 | 29 | 157 | 16 |
| chi-b21-link.telia.net - 0 | 1284 | 1284 | 32 | 34 | 43 | 34 |
| telia.e8.router.chicago.nfoservers.com - 0 | 1284 | 1284 | 32 | 34 | 43 | 35 |
|c-192-223-30-15.premium-chicago.nfoservers.com - 0 | 1284 | 1284 | 32 | 34 | 40 | 34 |
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WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
