I ended my service with Verizon Fios and like many others, I have been tormented and punished by them. I call them and ask them to send me the return label for equipment and they say they will but never do. Every time I call, I am placed on hold for a half hour as they laugh at me, If i call the new service exrension line, they pick up in 2 minutes. They give me useless confirmation numbers that they are sending the equipment. What am I supposed to do with this confirmation number? This is fraudulent scam to charge for unreturned equipment.
Does anyone know how to report this to the better business bureu. I went to their site but there are so many verizons. Which is the one to report? bbg dot org is site if others want to report this scam.
I have perused the forums and see they also attack some customers credit. This seems very vindictive.