I have spent 4 hours online and with 4 different reps who could not even locate one of my accounts, much less tell me why my autopay was turned off on that account--even though I just received an email from Verizon requesting payment and giving the last 5 numbers of the account.
As not only a Verizon customer, but a shareholder, I am infuriated--and still I do not know what happened to my autopay or how to pay that account.
I have 2 accounts, one for my home and 1 for my daughter's apartment (FIOS tv and internet, not phone). Hers is the problem.
I have tried online, live chat and email reps--the live rep lost me while transferring me and did not call me back; the email and social media reps promised followups, but did not deliver.
Verizon.com shows only the one account--even though I etablished and have paid for the other for a year.
Any suggestions other than switching providers?