I ordered FIOS on 23-Nov-2015 and got the installation date 23-Dec-2015. I had been following up with Verizon on a daily basis to expedite the request. They could not do that so I asked them to atleast make sure that on 23rd Dec I get that installed. Today I took off from work and waited for some one from Verizon to show up but nothing happened. When I called them they are saying infrastrcuture not ready hence assigned with engineering team. It may be done by 12-Jan-2016. Are they not having good system to find that infra should be ready when I called them daily? I have been spending a lot on my mobile hot spot. I could not talk to engineering department. Can some one hep in escalating?
Thanks,
Sudhakar