I made an order online for my upcoming move to switch my service over and somewhere along the line an error happened and the order was processed today. Now I will be without TV/Internet for the next week. Called customer service and pretty much got passed along to 4 different people and none of them could just give me a simple reconnect of service and changing date of the service transfer. This is riduclous that this cannot be just simply reconnected. After on hold for 2 hours there was no solution without me having to cancel the entire order then fill out a repair order then there is no guarentee that service would still be able to be restored because no one knows what they are doing. This is unnacceptable and almost enough reason to cancel alltogether and go with Optimum. I am furious that no one has been able to help me plus hours and hours on hold.
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