I upgraded my FIOS internet to the 75/35 plan from the 35/35 plan. The online price was $5.00 more per month so I decided this was a great deal. I even called customer service that same day and they said to do the online upgrade as they could not match it via call in. Unfortunately for me, I didn't print out a copy of the page when I did the upgrade (bad me). When I received my bill, I found that the price of the upgrade was $20 more per month not the $5.00 offer when I did the upgrade. I contacted customer service and they basically said since I didn't print out the offer there was nothing they could do. They couldn;t even put me back at my original 35/35 plan. I asked for a supervisor and talked to Gideon. I explained the entire episode to him and he saw that I had called in on the day that I did the upgrade, but also could not do anything since I didn't print out a copy. The best he could do was put me at the 50/25 plan for $10 more per month. I said put me back at the 35/35 plan because the 50/25 was no real bargain especially if I had to pay more. Sorry can't do that. He was going to talk to his supervisor this past Wed as he/she was out of the office. It is now Sunday and I am still waiting for a call back.
How do I contact Verizon senior management so that I can talk to someone who can address this issue?
Gary