To prevent all the standard answers, let me statethe following:
- I have the Quantum 150/75 plan
- My desktop PC has a wired gigabit connection
- My verizon fios router is connected to the network access device via Cat 6 cable, not Coax.
- I have the correct frame size configured on my desktop
I was one of the first FIOS customers in my neighborhood. When I was first installed, my desktop PC would consistently clock between 130 and 150mbps on speedtest and verizon's own speed test tool. When using usenet, I would download around 140Mbps as well. Since then. many people in my eighborhood have signed up for service and now I am lucky if I get 75Mbps. Often it is as poor as 20Mbps.
I have two questions:
- If I log a support ticket with Verizon, is there any chance that they will actually do anything to improve my speeds to close to the tier I actually pay for?
- If I reduce my internet plan to the 75Mbps tier will I get close to 75Mbps given my current performance or will my real throughput be halved?
I just think its silly to be paying close to an extra $100 a month for a service that doesn't deliver close to the advertized speed.