This has been an ongoing problem for two years. Slow speeds on mornings, sometimes for thirty minutes and sometimes for hours, and recovery after 10 AM.
Verizon has replaced all devices in the residence, ONT (twice), router (three times), and battery/power supply. The most recent ONT & Router replacment was Friday 12/20/13. All computers optimized by me in the past and by Verizon Technician on Friday.
The speed problem is not device dependent.
Wired PC and Xbox speed so slow email and web pages will not load and Xbox gold will not load.
Wireless devices suffer the same problem: Iphone, Android phone, Kindles, PC's, all the same problem when the problem exists.
FIOS TV guide usually works.
Download speed is usually slower than upload speed when the problem occurs, when the test does not time out,
{edited for privacy}
{edited for privacy}
The trust in the Verizon speed test is also questionable
{edited for privacy}
The Verizon chat person on Friday morning was helpful, and confirmed the problem with live use of my computer. The dispatched Technician confirmed some of the problems when he was on-site and changed the ONT and router.
The chat preson today was worthless. After twenty minutes of testing, until after the normal period of time the problem exists, they declared, "no problem exists."
Reading the posts about the OLT or server site problem missor the comments of two of the Technicians who have witnessed the problems and changed devices as the last hope. Both said the problem was software or hardward at the Verizopn server location, or fiber problems between the server location and residence (although both said the fiber is good or bad, and the unreliabiltty is probably at the server location).
Since my experience with Verizon today was so disappointing I am seeking their help here.
What is the next step to get Verizon to fix the problem?
Ed