I'm sure the Fios speed I signed up for is not the speed stated on my account page. I'm currently paying for 15/5 (but getting 10/5) which is no better than the DSL speed I had before switching to Fios. I'm 1000% sure I wouldn't have switched from DSL to Fios for the same speed. I tried to find my original agreement but it's not in my account info so I looked up order status. That page requires an order number from my signup email which was discarded well over a year ago. Is my order # the same as my account or customer #? I'd really like to find out what I signed up for and when Verizon switched me to the slower plan.
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