Incredibly Poor Customer Service
I now have a trouble ticket that has not been resolved for 9 days. I've spoken to numerous agents at 800-Verizon, they chat with other groups, and tell me the problem needs escalation and that it will...
View ArticleCan't connect to wifi ipod touch 4 only when using WPA2
I recentrly upgraded my router to a MI424WR Rev I. Since then an iPod Touch 4 can't connect to the wifi. While this is occurring I can connect to the same wifi 2 ASUS laptops, 1 Samsung laptop, 1 Dell...
View ArticleThey want to charge me because I can't fix their bad battery unit for them
The battery unit on my service started intermittently beeping (very annoying) a few days ago and the Replace Battery light came on, so I called support and spent an hour on the phone. They asked me to...
View ArticleProgram Information Page Review Link
Moved to FiOS TV Technical Assistance board for greater exposure
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How to clear old devices from My Network list on Verizon Quantum Gateway G1100?
There are a bunch of devices that haven't been on the network for two weeks (when I set up the new router) and won't be on again ever in My Network (http://myfiosgateway.com/#/network). I've blocked...
View ArticleMovies buffering during download
I stream movies from Amazon and Netflix. Sometimes the movies pause repeatedly to buffer. Sometimes I get the message that the bandwidth is too slow. Clearly that must happen when too many people are...
View ArticleKeeping Your Verizon Email Address
Moved to Verizon.net Email board for greater exposure
View ArticleHorrible Customer Service Issue:
Work order# {edited for privacy} Today, Verizon completely let me down, and ethically spit in my face. I tried to start service with Fios today. I was told that I would be able to stream certain TV...
View ArticleFios - moving
I don't understand why I'm being given an early termination fee when Fios does not exist in my new neighborhood. Saying that I'm "breaking the contract" by "choosing a house that is not in a Fios...
View ArticleUse of secondary router's USB after a Bridge
Please excuse me if my terminology isn't right. Considering how the USBs on the Actiontec are useless for what I'd wish to use them; that is, for access to my external hard drive(s) I was thinking...
View ArticleNewest Quantum Router and USB ports
I'm a bit confused as to why Verizon's people are insisting that the latest Quantum Router, which goes for $199, will have its USB ports ready and working for external drives/storage with ugraded...
View ArticleFiOS speeds have been very slow between 7-11 PM in Redlands, CA.
For the past 3 months my speeds have slowed down drastically between the hours of 7-11 PM. Usually my speeds are 84 MBPS down and 93 MBPS Upload on the 75/75 plan. However, when I need my internet the...
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charged with installation fee
When I signed up I was promised for free installation. I opted for self installation as I wanted to install it quickly. Somehow I couldn't do it as it was very complex. As per plan, I am offered free...
View ArticleNo one is helping
My issue is pending since more than 3 months. Verzion is supposed to refund amount as charged on closed account. Everytime when I call they keep me asking same details again and again, transfer calls...
View ArticleI want Decades television (New on 4-2 Boston) in 460-499 range
Moved to FiOS TV Programming board for greater exposure
View Articleconflicting info. on third party gateway use.
I got rid of cable TV , and good riddance. I'm thinking of switching back to VZ for INTERNET ONLY. Verizon technical chat informed me that for internet only, my Ubee ddw366 gateway would work fine,...
View ArticleGreat download speeds, mediocre upload speeds in Maryland
I have the 75/75 package and am connected by a 1GB cable to my router. I've had the 75/75 package for quite some time. I'm very satisfied with the download speeds, but the upload speeds are another...
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