I was at my pc checking my Verizon email account when I get an email from verizon-notification@verizon.com that confirms I rented a movie and I will be charged $5.99 plus taxes, etc. I did not rent any movies tonight and I was not even watching tv. How can I dispute this charge? Was my FIOS hacked or malfunctioning? I cannot find a chat option or an email or phone number to call. Please help. The text from the email I received is as follows.
6/11/2013
11:10 PM
Dear Valued Verizon Customer,
Thank you for renting Good Day to Die Hard, A (HD). The details of your rental are below:
Title:Good Day to Die Hard, A (HD)Date Rented:Jun 11, 2013 Price:$5.99 plus applicable taxes and fees.
This movie will be in your library for 30 days. Once you start watching the movie, you will have 48 hours to complete viewing. To begin viewing press on your FiOS TV remote control and scroll down to My Library.
We hope you enjoy your selection. Here are additional titles that you might enjoy.
To order any of these movies, press on your FiOS TV remote control or click on one of the icons above.
Thank you for choosing Verizon as your entertainment provider. We truly appreciate your business.
Sincerely,
Your Verizon Team