Dear community,
I just signed up with Verizon Fios and I am off to a terrible start. I wasn't at the location when the install happened, my movers were. I, nor they, ever authorized any changes to my account. I said I want internet set up in my room, and my TV was to be set up in the living room. I said I would never use the landline.
I signed up for the bundle plan and got a land-line, which I do not need, due to the savings associated.
I told the installer over the phone that I was never going to use the landline.
I told the salesman over the phone that I was never going to use a landline and I didn't need one installed.
I received an estimated bill for $180 for the first three months.
The tech, who is sub-contracted by Verizon, installed TWO LANDLINES and the next day updated my first three months billing to $231 !!!!
Be warned, this is seemingly designed to rip you off.
I have been a customer for two days and I already want to cancel. I can't find a decent place to file a formal corporate complaint, so I bring this up here in hopes other people can be warned about this poor service.
Supposedly I will be contacted in 48 hours. After reading a lot of the complaints in the forums I have little faith that this will happen.
Sincerely,
Nick