I have been a loyal FIOS customer since the day they came into my area I want to say it was 2007 ish. I am completely floored by what has transpired this week in canceling my service because circumstances in my life required me to move and it so happens that FIOS does not service my new area. My understanding of the early termination fee was completely wrong apparently.. And I am not the only one that has. I am livid at the way the representatives addressed the issue with me as well as the fact that I was told that a supervisor "Brian" in Verizon Westchester was called me back in an hour and that never happened. Are you kidding?
They need to clarify in their contract that the ETF still must be paid if you move into an area that is not serviced by verizon. I am forever done with Verizon and will encourage everyone to go elsewhere for cable/internet/phone services. This Company designed their terms to only benefit them at the cost of their customers. Who would want to do business with a company like that? In addition to the fact that everyone I have spoken to regarding this issue states that the ETF should be waived when there is NO SERVICE provided for the new address as they understand it as well. I am recommending to my friends that are with FIOS to no longer do business with them as their contracts expire.
I have found verizon to be completely unreasonable. I do not see the grounds for their claim to an ETF given their inability to provide me with service nor do i see any value in their argument that the contract addresses this; it simply does not. They assumed that by stating that canceling would result in an ETF in their contract would be understood as "no matter what" while I assumed this meant "except when they can't cover the area". Due to their ambiguity, they have created a contract open for interpretation and that is NOT contract law. Period.
They need to clarify in their contract that the ETF still must be paid if you move into an area that is not serviced by verizon. I am forever done with Verizon and will encourage everyone to go elsewhere for cable/internet/phone services. This Company designed their terms to only benefit them at the cost of their customers. Who would want to do business with a company like that? In addition to the fact that everyone I have spoken to regarding this issue states that the ETF should be waived when there is NO SERVICE provided for the new address as they understand it as well. I am recommending to my friends that are with FIOS to no longer do business with them as their contracts expire.
I have found verizon to be completely unreasonable. I do not see the grounds for their claim to an ETF given their inability to provide me with service nor do i see any value in their argument that the contract addresses this; it simply does not. They assumed that by stating that canceling would result in an ETF in their contract would be understood as "no matter what" while I assumed this meant "except when they can't cover the area". Due to their ambiguity, they have created a contract open for interpretation and that is NOT contract law. Period.