Ordered new service as I was moving into a new place. Placed the order 2 weeks before moving and had a setup date one day before move in. Was so busy with they've an dis not realize there was no follow up email, phone call or notification of any kind with me installation. Called Aug 2nd and was told that with the service I ordered it is only self install and I should receive the equipment Aug 6...no real valid reason as to why the date was not July 31st as I requested. Today is Aug 6th and still no equipment. I spent - total of 3 hours with 8 different people and a gazillion different departments only to have no conclusion to when I will be able to get service. I found out today that the previous tenant never cancelled their service and that is the reason I cannot get it. I don't care why I can't get what I care about is why when I placed the order did I not receive information about not being able to get service bec of the the previous tenant. Also, why when I called the first time, 2 days after I did not receive the equipment, that there is still an active account at this address. I cannot for the life of me understand how Verizon does such bad business and not one department can do anything about it!!! I have to wait over 1 week with no service, in the summer with 4 kids, to wait for their certain number of attempts to reach the previous tenant before they can provide me with service??!!! And tell me why there is no manager to complain to?!! Doing business with Verizon is horrible!! I miss directv already!! Never an issue to get an answer!! All this hype about Verzion is just what it is....all hype!! Get your process and policies in order VERIZON!!
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